Privacy Policy

Vilonon operates this website and online store, including related content, features, tools, products, and services, to provide customers with a convenient and reliable shopping experience (the "Services").

The Vilonon online store is owned and operated by Zhengning County Yaohong Trading Co., Ltd. Vilonon is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer our Services.

This Privacy Policy explains how we collect, use, disclose, and process your personal information when you visit vilonon.com, browse our home organization collections, place an order, communicate with customer support, interact with advertisements, or otherwise use our Services.

If any conflict exists between our Terms & Conditions and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will apply to those privacy-related matters.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.

Personal information does not include information that has been collected anonymously or processed in a way that it can no longer reasonably identify an individual.

Depending on how you interact with Vilonon, applicable laws, and your privacy choices, we may collect or process the following categories of information:

  • Contact Information: Including your name, email address, telephone number, billing address, and shipping address.
  • Account Information: Including account details, login information, saved addresses, preferences, and related settings where applicable.
  • Order and Transaction Information: Including products viewed, products added to cart, storage products purchased, order history, payment status, returns, exchanges, cancellations, and transaction identifiers.
  • Payment Information: Payment details processed through third-party payment providers. Vilonon generally does not store complete payment card numbers or security codes.
  • Customer Support Information: Including messages, order details, product questions, photographs, and any information you voluntarily provide when contacting our support team.
  • Device Information: Including browser type, device type, operating system, IP address, network information, and online identifiers.
  • Website Usage Information: Including pages visited, storage products viewed, search activity, shopping behavior, checkout interactions, referring websites, and visit dates and times.
  • Advertising and Analytics Information: Including advertising interactions, campaign information, conversion events, and measurement information where permitted by applicable law.
  • Cookie and Privacy Preference Information: Including cookie choices, consent preferences, and browser or device privacy signals.

Sources of Personal Information

Vilonon may collect personal information from the following sources:

  • Directly From You: When you place an order, create an account, subscribe to communications, contact customer support, or provide information through our website.
  • Automatically Through Our Website: Through cookies, pixels, scripts, tags, local storage, server logs, and similar technologies.
  • Shopify and Ecommerce Service Providers: Through platforms and services that support our online store operations.
  • Payment Providers: Through payment processors that securely process transactions.
  • Shipping and Logistics Providers: Through companies involved in order fulfillment, delivery, and tracking services.
  • Advertising and Analytics Providers: Through services that help us understand website performance and advertising effectiveness.
  • Fraud Prevention and Security Providers: Through services that assist with protecting our website and customers.

How We Use Your Personal Information

Depending on how you interact with Vilonon and which Services you use, we may process personal information for the following purposes:

  • Providing and Improving Our Services: We use personal information to operate our website, process orders, arrange shipment, provide tracking updates, manage customer accounts, process returns or refunds, respond to inquiries, and improve the overall shopping experience.
  • Payments and Transactions: We may use personal information to process payments, verify transactions, prevent payment fraud, maintain order records, and manage refunds, cancellations, or other transaction-related activities.
  • Marketing and Advertising: Where permitted by applicable law, we may use information to measure advertising performance, understand customer interactions, improve marketing campaigns, analyze customer interests, and provide relevant communications.
  • Website Analytics and Improvement: We may analyze website activity, product interactions, browsing behavior, and customer journeys to improve website functionality, product presentation, and user experience.
  • Security and Fraud Prevention: We may process information to identify, investigate, prevent, or respond to fraud, unauthorized activity, security issues, misuse, or other potentially harmful activities.
  • Communicating With You: We may use your personal information to provide customer support, answer questions, send order confirmations, provide shipping updates, respond to requests, and maintain communication related to your purchases or our Services.
  • Legal and Compliance Purposes: We may process personal information when necessary to comply with applicable laws, regulations, legal obligations, accounting requirements, contractual obligations, or lawful requests from authorities.

Cookies and Similar Technologies

Vilonon and our service providers may use cookies, pixels, tags, scripts, local storage, APIs, and similar technologies to operate, analyze, and improve our Website.

These technologies may be used for purposes including:

  • Enabling essential website functions.
  • Maintaining shopping cart and checkout functionality.
  • Remembering website preferences.
  • Improving website performance and customer experience.
  • Analyzing traffic and customer interactions.
  • Measuring advertising effectiveness.
  • Understanding product interests and shopping behavior.
  • Supporting marketing activities where permitted by applicable law.

Cookies and similar technologies may generally include strictly necessary technologies, functional technologies, analytics technologies, and advertising technologies. Strictly necessary technologies may remain active because they are required for essential website operations. Where required by applicable law, Vilonon will request appropriate consent before enabling non-essential analytics or advertising technologies. You may manage available cookie preferences through the cookie controls provided on our Website.

Advertising, Analytics and AppLovin

Vilonon may work with advertising, analytics, attribution, and measurement partners to understand customer interactions, evaluate advertising performance, improve marketing activities, and protect against fraudulent activity. One advertising and measurement partner we may work with is AppLovin Corporation ("AppLovin"). Where enabled, AppLovin technologies may use cookies, pixels, scripts, APIs, or similar technologies.

Depending on technical configuration, applicable law, and your privacy choices, information processed by advertising partners may include IP address, browser and device information, device or advertising identifiers, website browsing activity, product views and shopping interactions, search activity, cart and checkout events, purchase and conversion information, advertising interactions, and cookie preferences.

AppLovin and similar partners may process information for purposes such as advertising measurement, conversion attribution, advertising optimization, fraud prevention, security, and improvement of advertising services where permitted by applicable law. Vilonon does not intentionally provide sensitive personal information for advertising purposes.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business, provide our Services, complete transactions, maintain website security, measure advertising performance, or comply with legal obligations. Recipients may include:

  • Shopify and ecommerce platform providers.
  • Payment processors and financial service providers.
  • Shipping, fulfillment, and logistics providers.
  • Customer support service providers.
  • Technology, hosting, and security providers.
  • Analytics and measurement providers.
  • Advertising and attribution providers.
  • Fraud prevention and risk management providers.
  • Professional advisers and legal service providers.
  • Government authorities where legally required.

We may also disclose information in connection with business transactions such as mergers, acquisitions, financing, restructuring, or transfer of business assets.

Relationship With Shopify

Our online store is hosted through Shopify. Shopify may collect and process personal information related to your access and use of our Services in order to provide, maintain, secure, and improve Shopify services. Information submitted through vilonon.com may be processed by Shopify and other service providers located in different countries depending on service requirements.

Targeted Advertising and Privacy Choices

Depending on applicable privacy laws, certain advertising-related processing activities may be considered targeted advertising, sharing, or other regulated activities. Where applicable, you may manage your choices through cookie preference controls available on our Website, available privacy-choice tools, browser or device privacy settings, or contacting Vilonon customer support. Where legally required and technically supported, Vilonon respects applicable privacy preference signals, including Global Privacy Control (GPC).

Marketing Communications

Where permitted by applicable law, Vilonon may send promotional communications regarding products, offers, updates, or services. You may unsubscribe from marketing emails at any time by using the unsubscribe option included in those communications. Even after unsubscribing from marketing communications, you may still receive important transactional messages related to orders, payments, shipping, returns, security, or customer support.

Third-Party Websites and Links

Our Website may contain links to third-party websites, payment services, social media platforms, or other online services. Third-party websites may have privacy practices different from Vilonon. We are not responsible for the privacy, security, or content practices of third-party services that we do not control. We encourage you to review the privacy policies of third-party services before providing personal information.

Children's Privacy

Vilonon's Website and shopping Services are intended for general customers and are not directed toward children. We do not knowingly collect personal information from children where parental consent or another legal basis is required under applicable law. If you believe that a child has provided personal information to us improperly, please contact us so we can review and take appropriate action.

Security of Your Information

Vilonon uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. Please do not send sensitive information such as complete payment card numbers, passwords, or security codes through ordinary email communications.

Data Retention

Vilonon retains personal information only for as long as reasonably necessary for purposes including processing and maintaining customer orders, providing customer support, handling returns, refunds, and exchanges, preventing fraud, maintaining website security, resolving disputes, and meeting legal, tax, and accounting obligations.

Your Privacy Rights

Depending on where you live and applicable laws, you may have certain rights regarding your personal information, including the Right to Access, Right to Delete, Right to Correct, Right to Portability, Right to Object, Right to Withdraw Consent, and Right to Opt Out of certain advertising-related processing.

International Data Transfers

Vilonon works with service providers, technology partners, payment providers, advertising partners, and logistics providers that may operate in different countries. As a result, personal information may be transferred, processed, or stored outside your country of residence. Where required by applicable law, appropriate safeguards will be used for international data transfers.

Changes to This Privacy Policy

Vilonon may update this Privacy Policy from time to time to reflect changes in our business operations, website functions, technologies, service providers, or applicable legal requirements. When updates are made, we will revise the "Last Updated" date displayed at the beginning of this policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise applicable privacy rights, please contact us:

Brand Name: VILONON
Official Website: vilonon.com

Legal Entity:
Zhengning County Yaohong Trading Co., Ltd.

Registered Address:
No. 79 Yifeng, Shanhe Town, Zhengning County,
Qingyang City, Gansu Province, China

Unified Social Credit Code:
91621025MAE9JUHF7W

Customer Support Email:
service@vilonon.com

Security Notice: Please never transmit complete credit card numbers, CVV security codes, or account passwords by email.

The website vilonon.com is owned and operated by Zhengning County Yaohong Trading Co., Ltd. This company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

VILONON — Artful Organization for Everyday Spaces.